Updated June 2026
If your Grammarly AI isn’t generating the content or suggestions you expect, it can be frustrating. This guide provides direct solutions to common reasons why your Grammarly AI might not be working.
⚡ Quick fix
- Start with check your internet connection.
- Start with how to fix it:.
- Start with clear browser cache and cookies.
- Start with how to fix it (chrome example):.
What this problem means
If your Grammarly AI isn’t generating the content or suggestions you expect, it can be frustrating. This guide provides direct solutions to common reasons why your Grammarly AI might not be working.
1. Check Your Internet Connection
A stable internet connection is crucial for Grammarly AI to function. If your connection is intermittent or offline, the AI cannot communicate with Grammarly’s servers to process your requests. The symptom might simply be a spinning loader or no output.
How to Fix It:
- Verify Connectivity: Open a new browser tab and try visiting other websites like Google or YouTube.
- Restart Your Router: Unplug your internet router/modem from its power source, wait 30 seconds, then plug it back in. Wait 2-3 minutes for it to fully restart.
- Test Different Networks: If possible, try connecting to a different Wi-Fi network or using mobile data to see if the issue persists.
Why this happens: Grammarly AI requires constant data exchange with its cloud-based processing engines. A poor or absent internet connection prevents this communication, leading to the “Grammarly AI not generating fix” issue.
2. Clear Browser Cache and Cookies
Accumulated browser data can interfere with how web applications like Grammarly operate, causing unexpected errors or preventing features from loading correctly. This can often manifest as your Grammarly AI not generating a response.
How to Fix It (Chrome Example):
- Open Clear Browsing Data: Click the three dots (menu) in your browser, go to “More tools,” then “Clear browsing data…” (or use shortcut
Ctrl+Shift+Delon Windows,Cmd+Shift+Delon Mac). - Select Time Range: Choose “All time” for the time range.
- Select Data Types: Check “Cookies and other site data” and “Cached images and files.” You can uncheck “Browsing history” if you wish to retain it.
- Clear Data: Click “Clear data.”
- Restart Browser: Close and reopen your browser, then log back into Grammarly.
Why this happens: Outdated or corrupted cache files can cause conflicts with the live version of Grammarly’s web application, hindering the Grammarly AI’s ability to process and generate content.
3. Update Grammarly Extension and Your Browser
Outdated software, whether it’s your browser or the Grammarly extension, can lead to compatibility issues that prevent AI features from working correctly. Ensure both are running their latest versions.
Diagnostic checklist before you escalate
Most web-app failures can be narrowed to service status, one account session, browser data, an extension, or the network. Test those boundaries in order rather than clearing everything at once. A private window and a second network are especially useful because they change one layer without altering your account data.
- Check the provider’s official status page before changing local settings.
- Hard-refresh, start a new session, and test a private browser window.
- Disable content blockers, privacy extensions, VPN, proxy, and secure DNS temporarily.
- Compare another browser, device, and network to locate the failing boundary.
- Record timestamps, error text, and the smallest reproducible sequence for support.
| Test | What the result tells you | Next move |
|---|---|---|
| Official status page reports an incident | The service is affected beyond your device | Pause local resets and monitor recovery |
| Private window works | Normal browser data or an extension is involved | Clear site data and enable extensions one by one |
| Another network works | DNS, VPN, proxy, firewall, or filtering is involved | Review the original network configuration |
| Failure follows the account everywhere | Account, plan, quota, or service-side state is likely | Collect evidence and contact official support |
Verify the recovery across session and network boundaries
When Grammarly AI Not Generating starts working, repeat the original action in a fresh tab and then in the normal browser profile. Confirm that buttons, uploads, saved history, and live updates behave normally instead of only rendering the first screen. If private mode works but the regular profile fails, continue isolating cookies and extensions rather than declaring the service fixed.
Restore extensions, VPN, proxy, secure DNS, and content filtering one at a time. Reload after each change. This controlled restoration identifies the incompatible layer and prevents the common outcome where everything is disabled permanently. Finish by testing one other device or network so you know whether the recovery belongs to the account, the device, or the connection.
- The original action succeeds twice in a fresh session.
- The normal browser profile works after cleanup.
- Extensions and network controls are restored individually.
- Saved data and account history remain available.
- A second device or network confirms the result.
Keep a short note of the working configuration and the date of the test. Products, models, browser versions, limits, and safety policies change over time, so a previously successful workaround may later become obsolete. Prefer current official documentation over old forum instructions, and reverse temporary diagnostic changes once testing is complete. This gives you a reliable baseline without leaving extensions disabled, security controls weakened, or experimental settings enabled indefinitely. Recheck the baseline after major updates before assuming an older failure has returned for the same reason. When possible, save a screenshot or sanitized log from the successful test so you can compare future behavior without relying on memory alone during later troubleshooting.
When none of the fixes work
Repeat the smallest failing action once and record the exact local time and time zone. Note the product, model or feature, account plan, browser or app version, operating system, and whether the same action works in a private window, on another device, or on another network. This evidence is much more useful than saying the tool is “still broken.”
Use the provider’s official support channel. Include a screenshot with sensitive information removed and list the steps already tested. For developer tools, add sanitized request and response details, correlation IDs, and SDK versions. Never send passwords, one-time codes, API keys, session cookies, private repository contents, or complete payment information.
Frequently asked questions
Should I reinstall the app immediately?
No. Check service status, session, browser, and network first. Reinstall only when the failure is isolated to the installed app.
What should I send to support?
Include the exact error, timestamp and time zone, device, browser or app version, and the troubleshooting steps already tested. Remove secrets and personal data.
Bottom line: Work from the least disruptive test to the most specific one. Confirm service health, isolate session and network variables, then escalate with clean evidence instead of repeating the same failing action.
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